How to change the delivery method of my sale. That's how stubhub knows you've sent the tixx and it also protects identity of the end buyer. Selling tickets and delivery expectations. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. I paid over $8,000 only to be disappointed and lose all my money. Heres what to do. After the switch, you will enter the email address you use to access the community in order to reset your password. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. You can call 866-788-2482 or send a dm to @TeamStubHub and explain you have a pass and they can assist. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. It provides a platform for users to put list their unwanted tickets for sale. Southwest just got a one-two punch for its holiday misdeeds. These tickets can be for sports, concerts, theater and live entertainment. Can I just go ahead and resell these on another website and be certain I don't run into an issue of double purchase? For more information, please see our Danielle is the author of this solution article. Communicate regularly so that you are aware of problems or upcoming needs. Agent. jdoe@stubhub.com), which is being used by 88.9% of StubHub work email addresses. Re: I accidentally put the wrong email when buying tickets. Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Buying Selling Account & Settings Getting your Mobile transfer tickets Understanding your order's delivery status Event statuses when buying tickets Reselling tickets bought on StubHub Postponed or rescheduled events StubHub Contact Info: Phone number: (866) 788-2482 Website: www.stubhub.com What does StubHub do? Performance & security by Cloudflare. Is this your company? Eversource Gas says I have a leak. I cannot find any way to contact StubHub. jane.doe@stubhub.com). They buy good feelings and solutions to problems. This is a TERRIBLE way to do business, and I will make sure that no one in my proximity uses this site. Email address customerservice@stubhub.com Call-back available NO Department you are emailing Customer Service Customer service hours 24 hours, 7 days Most likely time of response 9am Average wait 10 Rank (overall) 2 Alternate methods phone, email, web Quality of communication 57% Quality of help 77% Customer votes 693 Lots of answers to questions are in our FAQ. That is a scam btw. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Alternatively, you can send us an email at As I'm looking for a corporate office number to speak with someone with the authority to make a decision, I find that it only leads me back to the customer care line. I'm assuming you also got the random email about your payment method being updated? Click here to get notifications about new complaints of StubHub. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do I change my default email address? Airbnb banned me because I used to live in Russia. Consumer Alert: Beware of travel clubs with "VIP" prices, Quake City Confidential: How we made it through our first earthquake in Christchurch, please contact our team at Elliott Advocacy through this form. My family flew from Seattle to go to the Cowboys game tonight and I cant get my tickets from stub hub because I accidentally spelled gmail wrong!! Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Entering barcodes on StubHub listings or sales, Uploading PDF tickets to a StubHub listing or sale, Selling a type of mobile ticket and transferring it to the buyer. Check your order confirmation email for User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. SO MUCH FOR THEIR GAURENTEE! : Is there anything else I can help you with?Me: you havent helped me with what I came here for, 3)The customers always right right? Combined with viagogo, we now span 90+ countries around the world. Current hold time. Remind me when call center opens. : And I believe that was sent to you in the confirmation email of your purchase.Agent. StubHub has an average consumer rating of 2 stars from 292 reviews. StubHub corporate office address Print StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Was this answer helpful? You can email the site owner to let them know you were blocked. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Restrictions apply. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Quick & Easy Sell event tickets from any device in a few steps Massive Audience Over 100 million fans buying 1.3 tickets per second on StubHub Secure We'll help get your tickets to buyers wherever you are Get paid Receive payment from StubHub directly I've had great success with selling tickets on StubHub, even for those last-minute tickets. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. and our It is a terrible business and horrible customer service. We'll do our best to get back to you in the next 24 hours. million verified professionals across 35 million companies. Customer Service Number: 1-866-788-2482. Why are travel refunds taking so long now? Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. No. Ask the Community Contact Support Related Articles After logging in you can close it and return to this page. We are changing the way you register and sign-in to the StubHub Community. 1. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. Yes Here's what can you do to speed things up, The memberships are costly and have no value. Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Or is any of the information above inaccurate? At this time if you need to change your email address on file, you will need to contact us so that we can make this change for you. Customer service all the way to your seat, 2000-2022 StubHub. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. I hope you take this message to heart, they will not help you so save your money and time and look somewhere else. Select 'Sign in. How long should it suffer? : Are you still with me?Me: yesAgent. Nobody could explain how to email tickets after being sent to four different people. Re: I accidentally put the wrong email when buying tickets, Hi I am in the same boat, I booked tickets for the nets game in Monday, and I did it as a guest, I put in the wrong email, I have order details. Yes No Still Need Help? I will be contacting my Attorney General as well as filing complaints with any relevant organization. Here's what's shakin' on South Island. To write a complaint about StubHub and get an answer from the officials of StubHub, Complaintsboard.com's objective complaint writing and answer providing system can be used. My Whirlpool stove is defective again. GetHuman features available: Best alternatives to phone. Since you accepted the transfer (yes, it is true that if you are logged on to another TM account and click on the accept link, it will assign the transfer tickets to that email address). Amazon didnt receive my return package. Events Parking. 208.97.145.23 You think they would notice and email is wrong I have been on hold for over an hour with no one answering and it keeps just hanging up on me!!! Sign up for a free account. My American Tourister luggage is defective. Are you the buyer or seller because you post is confusing? The login page will open in a new tab. STUB HUB GAURENTEES THAT IF YU BUY TWO TICKETS TOGETHER THEY WILL BE SIDE BY SIDE. I requested a refund on December 21, 2021 and have not received anything - not even an email update. 'Under 'Have an access code,' select 'Find your order.' Enter your email address, the access code, and your phone number Select 'Continue' You don't have an access code but you bought tickets as a guest See your tickets by setting up or logging in to your StubHub account: Go to 'Profile' then 'Sign in' Explain your scenario, and provide any applicable evidence. The customer service is terrible and are looking to only take your money and not deliver your physical tickets or help in any way. Looking for a particular StubHub employee's phone or email? All Rights Reserved. Listen now (18 min) | In this episode: Walking up to the caldera and through Christchurch's parks. Plus, we have insightful letters, insider tips, and more. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 5 social media accounts. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. StubHub phone numbers 1866 788 2482 5 8 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHub's email addresses? Your IP: Eventually found the page below. You will enter your community username and new password and done! You're all set! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Welcome to StubHub Support Support Home / Contact information Browse by Category Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. is there a way to contact stubhub that isn't their phone number, facebook or twitter. Absolutely ridiculous lack of real customer service. They call you stupid and hang up on you. I have now been waiting for a call back for over a week and you have owed me money for over two weeks. Sign In. ', Enter your email address, the access code, and your phone number. proven methods for fixing any consumer problem. 199 Fremont Street, Floor 4. When buying my tickets I did not notice the email that was written down was different from my personal and some random email was written down and I didnt notice until I had already made the order. No. Filed today. Please log in again. STAY AWAY! Re: Can I contact my buyer? Give us a call if you need help with something urgent. victoria Ayala 1 review FR A day ago Avoid at all costs Your email address will not be published. free lookups / month. If you were the buyer and gave the incorrect email address contact StubHub or send a private message to @TeamStubHub and someone will be able to fix it for you. still has not resolved my issue. StubHub has resolved 66 complaints. Plus, it's the end of the semester and we're throwing a party! Danielle is the author of this solution article. I have spent the last two hours online with a chat agent, because I couldnt wait on hold any longer because thats all your phone agents do ask you to go on hold while they look into it for you then you kill your phone battery waiting for some imbecile to get back to you.Here are some things you could learn1)Listen to your customers dont just use pre-typed notes, trust I was a chat agent for the geek squad I know what you are doing at your cubical.Example from real chat Me: Are all tickets on your website in US currency?Agent: Hey Jennifer Im sorry to hear that, let me see how I can help, 2)Listen, are you getting the point that listening is effective, You are unlikely to be able to help all your customers effectively if you dont listen to their needs. Me: This is all of the info I was providedAgent. San Francisco, CA 94105 USA. Fax Number: 1-415-222-8552. StubHub is a multinational company founded on 2000 by Eric Baker and Jeff Fluhr with its headquarters located at San Francisco, California, United States and key people behind it being Jill Krimmel and (President) .. StubHub has the following subsidiaries: Subsidiary. Pro tips & talking points. tickets can be for sports, concerts, theater and live entertainment. Emails found on company website yourfeedbackmatters@stubhub.com 100% Support 0 0 Emails found on 3rd party websites laudooley@stubhub.com 99% executive 0 0 jerskine@stubhub.com 99% The person contacting you asks to confirm your account or payment information. All Rights Reserved. I have the same case, I accidentally put the wrong email when buying tickets. +44 20 8068 4317 Line opening times (UK time): Mon-Fri 07:00 - 20:00 Weekend 10:00 - 19:00 199 Fremont StreetSan Francisco, CA 94105https://www.stubhub.com/, Main: (415) 222-8400Customer Service: (866) 788-2482. They contact you, and the email even looks like it came from StubHub support. I tried calling and was on hold forever. The action you just performed triggered the security solution. hours. Absolute WORST COSTUMER SERVICE. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of StubHub, Like, share & subscribe to StubHub on YouTube at, Check out StubHub's Instagram pictures and videos at. No events within. How do I get it fixed? The latest review Stubhub ticketing was posted on Apr 11, 2023. Such a shame to ruin a good music experience with this lack of customer care. the exact pickup location and times. No phone number, no email, no chat. All Dates. Worst service ever and do not deliver what customer expects. you guys are a huge corporation and you cant even get a total right. Open our virtual assistant, click on "Contact Stay away from this company unless you want to get screwed. Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. What happens is, the "buyer info" email that you send the tickets to, is actually a stubhub email address that's been generated specifically for that order. 11-10-2021 . Fastest way to talk to a real StubHub rep. Listed tickets tonight and stubhub sent an email saying the listing is not available to purchase and that they will contact me within 3 days to confirm the listing ?? [last] (ex. Listen now (14 min) | In this episode: Our second week in New Zealand and already a natural disaster (sort of). Same here. We'll do our best to get back to you in the next 24 hours. Under 'Email address' or 'Primary phone,' select the pencil. Sorry we couldn't be helpful. Buy and sell sports tickets, concert tickets, theater tickets and Broadway tickets on StubHub! Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. Either is possible (and other creative approaches might come up). Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Founded in 2000 and headquartered in San Francisco, California, StubHub is a San Francisco-based ticket exchange and resale company. Help us improve this article with your feedback. Help us improve this article with your feedback. Required fields are marked. The latest complaint misleading ticket sales was resolved on Aug 29, 2014. {{ userNotificationState.getAlertCount('bell') }}. NEVER BUY FROM HERE, NEVER. They responded with "sorry for the confusion" Then I was tossed around this embarrassment of a customer care line, where they proceeded to talk over me and answer my questions with more questions. Were always here to help. and dont tell anyone about any currency charges, change it on everyones visa in hopes to make more money without people knowing. . Use of this website signifies your agreement to our, / Changing your default email address or phone number. This contact was published on October 2, 2016 and updated on October 22, 2022. I Was charged $188 because I was unaware that PDF in fact means "electronic ticket" and not a PDF file. This website is using a security service to protect itself from online attacks. Up to 5 If you need help with any problem,please contact us through this form. 1,915 talking about this. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Call 1-866-788-2482 to speak to a customer service representative from StubHub. 5)A happy, satisfied customer is likely to return and/or tell others about the good experiences that they had when dealing with your company word of mouth recommendations from friends and colleagues are very valuable.and believe you me, I am not a happy satisfied customer. Do I have to pay this service bill? How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. How do I get it fixed? When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Re: Accepted tickets in Ticketmaster with different email than StubHub account. Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania, Hiking Confidential: Almost live from the hills of Christchurch, New Zealand. 01-06-2022 08:07 PM. Get contact details including emails and phone numbers StubHub U.S. and Canada Reviews | Read Customer Service Reviews of www.stubhub.com Events & Entertainment Events & Venues Event Ticket Seller StubHub U.S. and Canada StubHub U.S. and Canada Reviews 7,481 Bad 1.6 VERIFIED COMPANY www.stubhub.com Visit this website Sort: Most relevant ma. Prices may be higher or lower than face value. I listened my tickets on StubHub as mobile transfer and. Payments. Every order is 100% guaranteed. Product shipment, payment, communication, billing, and any kind of service-related complaint about StubHub can be filed via the specific StubHub complaint section. The company took my money! Search over 700 Cookie Notice We'll automatically confirm your order within 30 minutes of correct transfer. : The site is US based and all pay outs are done in US dollars and so if you go to Stubhub.ca it will send you to Stubhub.com as we no longer have a Canadian siteMe: So again, where does it say the total in American then, it is false advertising on your part when you WRITE TOTAL. will see them in court how much will that cost stubhub? Our help is free. If you click on the chat option, there's an option in the bottom right that says "contact form" that will let you send an email. Customer service all the way to your seat, 2000-2022 StubHub. Then I was told that in compensation I would be able to sell my tickets on "Last minute Services" within an email. janedoe@stubhub.com) and [first]. Customer Service. Most customer needs are emotional rather than logical. Use this comments board to leave complaints and reviews about StubHub. My understanding is the tickets should be transferred on Ticketmaster to my name and email address, I should then receive an email from Ticketmaster separately to my email address and he loses access to the tickets. Lorem ipsum dolor sit amet consectetur adipisicing elit. your customer service department should be embarrassed. The worst customer service that I have ever experienced. Email Contacts customerservice@stubhub.com Social Media Contacts Executive Contacts Primary Contact Primary ContactRobert SimmonsHead of Customer Support Operations199 Fremont StreetSan Francisco, CA 94105[emailprotected], Secondary ContactJames AndersonHead of Customer Product199 Fremont StreetSan Francisco, CA 94105[emailprotected], Chief Executive Eric H. Baker CEO199 Fremont StreetSan Francisco, CA 94105[emailprotected]. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. How To Contact StubHub Corporate Office Headquarters. Customer Service. Were always here to help. Here is a copy of my most recent email:Are you serious? form" and let us know how we can help you. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Use the access code from your order confirmation email to see your tickets: See your tickets by setting up or logging in to your StubHub account: Did you find it helpful? In all, StubHub uses 5 work email formats. Try any other company just not this one. Please help. Stubhubs terms and conditions do not allow for communication between buyer and seller. Virginia . A person pretends to be from StubHub. Hi @Lee36. 150-0043, Shibuya, Dogenzaka, 2 Chome1012 B2, Japan. This may include details from your tickets (so be sure to keep them), or information from the event venue. You can contact us by commenting in the thread below, but the fastest method is by sending a private message to any of our Moderators right here on the Community! customersupportuk@stubhub.co.uk. Sorry we couldn't be helpful. Please advise on how to find this information. When I call back 4 days later I am told I have been marked urgent and someone would get right back with me. Yes Welcome to StubHub Community! . Address 199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. It's often the quickest way to sort something out. No one from the company has offered to fix this issue, they are rude and now that they have my money they won't even listen to me. We publish the names and emails of customer service managers. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. If you were the buyer and gave the incorrect email address contact StubHub or send a private message to@TeamStubHuband someone will be able to fix it for you. To update your primary email address or phone number: Did you find it helpful? Initial StubHub complaints should be directed to their team directly. Tap the first drop-down menu to see 'Settings'), Select the 'Contact' tab (on the StubHub app, tap the second drop-down menu to see it). We found clear and detailed contact information for StubHub. StubHub deals in a variety of industries, such as ticket exchange and ticket resale, and provides its services in united states canada united kingdom germany. My Tickets. StubHub is the world's largest ticket marketplace with concert tickets, sports tickets and theater and. Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. 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